Shipping policy

1. Order Processing Schedule

Once your payment has been successfully confirmed, our team will arrange and process your order within 1 to 3 working days. Please note that weekends and statutory public holidays are excluded from the processing timeline. After your parcel is dispatched from our warehouse, an official shipment notification email containing your unique tracking number and logistics details will be sent to your registered mailbox for real-time tracking.

2. Global Shipping Coverage

petsyle supports international shipping covering numerous countries and regions across the globe. During the checkout procedure, our system will intelligently identify your destination address and automatically display all available and applicable shipping solutions for your location.

3. Shipping Options, Fees & Free Shipping Benefit

We provide two fixed-rate shipping solutions to fit different customer timeline requirements, with transparent charging standards as below:

Standard Shipping

Priced at a flat rate of $5.99, this economical shipping solution is ideal for non-urgent orders. All standard parcels are delivered via our partnered regular logistics channels, with an estimated delivery timeframe of 15–20 days.

Express Shipping

Priced at $15.99, this priority shipping service offers accelerated logistics arrangement and transit processing, catering to customers who expect faster parcel delivery.

Free Shipping Qualification

We offer complimentary standard shipping for qualified orders. When your pre-tax merchandise subtotal hits $40 or more, the standard shipping fee will be fully waived automatically. This promotional benefit only applies to standard shipping; express shipping services remain charged at the original $15.99 fee with no discount or exemption.

4. Delivery Cycle Explanation

Actual delivery duration is subject to multiple uncontrollable external factors, including but not limited to transportation distance of the destination country or region, international customs clearance progress, daily operational status of logistics carriers, and order volume surges during peak shopping seasons. As such, we do not guarantee an exact fixed delivery date. You may check the latest logistics status of your parcel anytime using the tracking number provided in our shipment email.

5. Key Reminders for Cross-Border Orders

All international shipments are subject to the following important terms, which all purchasers shall acknowledge and accept:
  • All import duties, customs taxes and other incidental clearance fees incurred during customs clearance are the sole responsibility of the recipient.
  • Customers must submit a precise, complete and valid delivery address, together with an available contact phone number to ensure smooth parcel delivery.
  • Any secondary reshipment caused by incorrect, incomplete or invalid recipient address information will result in additional handling fees, which shall be borne by the customer.

6. Resolution of Delivery Exceptions

If you encounter any delivery abnormalities after your order is shipped, including prolonged non-delivery, obvious package damage during transit, or inconsistent received goods compared with your order details, please reach out to our customer support team without delay.
Kindly send an email containing your order number and detailed issue description to service@petsyle.com. Our team will provide professional guidance and follow-up solutions for your problem.

7. Policy Update Rules

We reserve the right to revise and optimize this shipping and delivery policy in response to service adjustments and operational upgrades. The updated terms will take effect immediately after being officially published on the website. Your continued use of our platform and services after policy updates signifies your recognition and acceptance of the latest version of the policy.
Thank you for shopping with petsyle! We wish you a pleasant purchasing experience.