Refund policy

1. Return & Refund Eligibility Criteria

We provide a 90-day valid return window starting from the date you receive your ordered items. Qualified return scenarios cover the following situations:
  • Items with inherent quality problems, including damaged goods, factory defects, or missing accessories and parts.
  • Products that have substantial discrepancies compared with the official descriptions, pictures and specifications displayed on our website.
  • Order fulfillment errors, including wrong item delivery or missing products in your completed order.

2. Standard Refund Application Procedure

All valid return applications approved within 30 days after order receipt are eligible for free return shipping coverage. After we receive and inspect the returned commodities to confirm they meet return standards, the refund amount will be fully returned via your original payment channel.
  • Pure subjective dissatisfaction, including but not limited to inconsistent personal expectation, minor color deviation and individual preference differences, is not supported for refund or return.
If you have any inquiries, doubts or disputes regarding return and refund services, please contact our customer support team via the official email: service@petsyle.com. We will reply and follow up on your issue promptly. For any unresolved disputes, both parties may resolve the matter through third-party institutional mediation or official legal procedures.