Privacy policy

1. Policy Preface

petsyle (hereinafter referred to as “we”, “us” or “our”) manages and operates the online shopping platform petsyle.com. User personal privacy protection is one of our core service principles. This privacy policy clearly elaborates our standards and practices for the collection, utilization, storage and protection of users’ personal data, applicable to all users who access and use our platform services.

2. Categories of Collected User Data

We only collect user information that is essential to support the normal operation, optimization and security guarantee of platform services. All collected data categories are limited to the following contents:
  • Account and Order Information: Personal information submitted by users during platform registration and order placement, including full name, contact phone number, delivery address and email address, which is mainly used for account authentication and order execution.
  • Platform Usage Data: Anonymous technical data including user device attributes, browser type, IP address and platform browsing tracks. Such data is applied to optimize website operating performance and upgrade user browsing experience.
  • Communication Records: Relevant consultation, feedback and service communication records generated by users through our official email service@petsyle.com, for the purpose of replying to user demands and solving service problems.

3. Legal Purposes of Data Utilization

All user information collected by our platform will only be used within legitimate and necessary business scopes, specifically including the following scenarios:
  • Daily Service Operation: Complete full-process services such as order processing, commodity delivery, after-sales return and exchange, and push important service and order status notifications to users in a timely manner.
  • Platform Iteration and Optimization: Analyze user usage habits, realize personalized product recommendation services, and continuously optimize website functions and interactive experience.
  • Security Risk Prevention and Legal Compliance: Effectively prevent network fraud and illegal risky behaviors, and ensure that all data processing operations comply with relevant national laws and regulatory provisions.

4. User Data Security Protection Mechanism

We have built a multi-dimensional and full-link data security protection system for user personal information. We adopt professional data encryption technology to store and protect user private data. Meanwhile, we implement strict internal data access authority management to limit employee access to user information. For all third-party cooperative institutions involved in data processing, we will sign standardized confidentiality agreements to fully lock data security risks.

5. Rules for Data Sharing and Disclosure

We strictly abide by the zero-sale principle of user personal data, and will never sell any user information to third-party commercial institutions for profit. User data will only be shared or disclosed in specific compliant scenarios: with the user’s explicit authorization and consent; to meet mandatory legal and regulatory requirements; or in the process of corporate restructuring, merger, acquisition and other commercial transactions. All data sharing behaviors are bound by strict confidentiality clauses.

6. User Personal Data Rights

All platform users enjoy complete legitimate data rights, including the right to query and view personal information, the right to correct inaccurate data, the right to apply for personal data deletion, and the right to withdraw data processing authorization at any time. If you need to exercise the above rights, please submit your application via our official email: service@petsyle.com.

7. Inquiry and Contact Channel

If you have any questions, doubts or suggestions regarding this privacy policy and our data processing rules, please contact our official customer service team through the exclusive email channel: service@petsyle.com.