Service policy

1. Acceptance of Terms

This binding Terms of Service agreement applies to all users who access and utilize the online shopping platform operated by petsyle (referred to as “we”, “us”, “our”) via the official website petsyle.com. All platform browsing, registration and purchasing behaviors constitute your full acceptance and compliance with these Terms.

2. User Qualification & Service Scope

This platform’s merchandise purchasing services are exclusively available to users aged 18 and above. Our full-service scope covers online order processing, commodity distribution and delivery, as well as standardized after-sales support. All users shall independently guarantee the authenticity and accuracy of their registered account information and delivery addresses submitted on the platform.

3. Account Safety & User Responsibilities

Each user bears exclusive responsibility for the security of their personal platform account and all behavioral activities generated under the account. Once you detect any unauthorized login, abnormal operation or account misuse, you must promptly notify our official support team via service@petsyle.com for emergency disposal.

4. Order Rules & Processing Mechanism

A formal valid order takes effect immediately after successful user payment. We will deliver an official order confirmation notice to users within 72 hours after payment verification. In cases of product stock shortage, system anomalies or information errors, we reserve the right to cancel relevant orders and provide full refund compensation for affected users. Product parameters and related details may be adjusted irregularly; users may contact customer service for verification prior to placing orders if necessary.

5. User Behavior Norms

Users are entitled to apply for after-sales and refund services in accordance with our official Refund Policy, and have the right to unsubscribe from platform marketing push messages at any time. Users are prohibited from abusing platform functions, publishing illegal and invalid information, or conducting malicious order manipulation. All returned goods must be kept in original packaging, unused and resalable condition to qualify for after-sales return services.

6. Platform Rights & Service Commitments

We reserve the right to revise and update these Terms of Service in accordance with operational needs. All updated clauses will be officially implemented 7 days after being published on the website. For any user behaviors that violate platform regulations, we have the right to suspend account usage privileges or cancel corresponding orders. We always commit to maintaining stable website operation and data security, ensuring the authenticity of product display information, and providing timely customer support through the official email: service@petsyle.com.

7. Intellectual Property Protection & Liability Exemption

All text, images, design works and data content displayed on the petsyle platform are protected by intellectual property rights and belong exclusively to our platform. Any unauthorized copying, dissemination or commercial utilization is strictly forbidden. We shall not assume legal liability for service interruptions or losses caused by force majeure factors and third-party service failures, as well as any damage arising from users’ improper use of purchased products.

8. Legal Jurisdiction

These Terms of Service, together with all independent service agreements concluded between us and users, shall be governed by and interpreted in accordance with the legal provisions of the United Kingdom.